We got bad reviews and ratings on our products in the Mac App Store. Statements we can not reproduce from customer we don’t know and who have never written a support request to us.
We would like to encourage you to write us a support request if you get problems with an application to investigate the true reason with us. Consider that Apple would not have approved our applications if there would be any existing problems like crushing.
We can not understand that someone take the time to write a review, without even having time to drop us a line with a request for help.
We would also appreciate to see reviews and ratings from user which are happy with our products.